Warranty Policy


Thunder Power RC is in the business of providing the highest quality products available for the RC market and, therefore, fully supports its products. We will make every effort to solve all warranty issues quickly and in a fair and reasonable manner. Thunder Power RC believes that, as a company, we are only as good as our product and our support.

Batteries:

The Battery warranty is limited to original defects in material and workmanship for one year from the date of purchase (*). Replacement batteries do not begin another one year period; i.e. a battery replaced with 1/2 year of warranty remaining will have 1/2 year warranty for the replacement battery. Warranty is not transferable. Warranty does not cover collateral, incidental, high cycle count or consequential damage, misuse, abuse, incorrect charging, use for purposes other than those for which the product was designed, any product which has been altered or repaired by unauthorized personnel, or any other inappropriate use of the product. Thunder Power RC doesn’t express or imply any guarantees relating to cycle counts or battery life. Each battery is different and will not be compared for warranty purposes to other batteries regardless of brand. It is the customers responsibility to prove that there are defects in material and workmanship. See our liberal discount policy for operator error issues below.

Batteries that are charged in parallel are not covered under warranty.

All Series except for Adrenaline: 50% discount off of suggested retail price (as listed on our website) for operator error issues within one year of manufacture date. Operator issues consist of crash damage, over-discharging, over-charging, and other non-manufacturer issues including but not limited to high cycle counts. Adrenaline Series is 30% discount off of suggested retail price.

• All BVM EDF Jet batteries come with a 6 month total warranty period. If batteries are replace for warranty, the 6-month period remains from the date of purchase of the original battery.
• All Adrenaline Series batteries come with a 30 day total warranty period. If batteries are replace for warranty, the 30 day period remains from the date of purchase of the original battery.

Chargers, Balancers, and Electronics:

The Charger and Electronics warranty is limited to original defects in material and workmanship for one year from the date of purchase. Replacement items do not begin another one year period; i.e. an item replaced with six months of warranty remaining will have a six month warranty for the replacement item. Warranty is not transferable. Warranty does not cover collateral, incidental, or consequential damage, misuse, abuse, use for purposes other than those for which the product was designed, any product which has been altered or repaired by unauthorized personnel, or any other inappropriate use of the product. (See our liberal discount policy for operator error issues below).

For all warranty replacements, there will be a $25.00 charge to replace alligator clips that have been removed. There will be a $50.00 charge to replace wire leads that have been cut less than 24” long. Payment for either of these charges is required at the time the charger is sent to Thunder Power RC for warranty.
50% discount off of suggested retail price (as listed on our website) for operator error issues within the warranty period.

Motors:

The Motors warranty is limited to original defects in material and workmanship for Thirty (30) days from date of purchase. Replacement motors do not begin another Thirty (30) day period; i.e. an item replaced with 10 days of warranty remaining will have a 10 day warranty for the replacement item. Warranty is not transferable. Warranty does not cover collateral, incidental, or consequential damage, misuse, abuse, use for purposes other than those for which the product was designed, any product which has been altered or repaired by unauthorized personnel, or any other inappropriate use of the product.

For all Products:

Date of original purchase must be verified by a receipt. Second hand purchase receipts will not be accepted. Operator error discounts do not apply to previous generation products that have been purchased at liquidation prices. For previous generation products purchased at liquidation prices, a 50% discount can be extended to a current generation product within the warranty period. For warranty items returned, trade-ups are allowed, but the difference in retail price between the trade-up item and the returned item will be paid by the customer. Thunder Power RC reserves the right to reject warranty or operator error submissions for valid reasons including, but not limited to intentional product or policy abuse, and any other reasons that indicate the operator was acting in an unethical or unsafe manner.

How to return warranty product (for North America Only):

All Products with warranty claims must be returned for diagnostics, and all claims must be made by the end user. To initiate a return, please visit our web site at www.thunderpowerrc.com, click on Support, then open up the RMA/Return Authorization Form (RMA Form). Fill the form out entirely and submit. Each individual battery, charger, motor, or other item must be submitted on its own RMA. Once submitted, you will be sent a confirmation email with detailed instructions. Please follow the instructions carefully. Please note that all batteries must be shipped by GROUND ONLY.

WARNING:

DO NOT send batteries in a charged state. Prior to shipping, ALL batteries must be securely packaged and discharged to 3.7V per cell (7.4V total for 2-cells, 11.1V total for 3-cells, 14.8V total for 4-cells, 18.5V total for 5-cells, 22.2V total for 6-cells, etc.).
No other warranty is expressed or implied.

Revision 10; January 17, 2017